Inside a help file, look for a section called, "Troubleshooting" (or something similar) when you need to resolve an issue. This section is reserved for solving problems specific to the software or hardware that you're using. 2. Product websites. If you're having a problem with a piece of software or with a hardware part, try the website of that software's or hardware's manufacturer. But before you can see file extensions, you need to turn them on. From Windows Explorer, click on the "Tools" menu, and select "File Options." Click the "View" tab and then uncheck the box next to "Hide file extensions for known file types." Click "OK" and you'll notice that the files in Windows Explorer show a dot and group of three letters after their names. But perhaps most importantly for the end-user, the operating system is responsible for translating commands issued with a keyboard and mouse into binary code (010110101 stuff) that can communicate with a set of speakers, a printer, a scanner, and more. With an operating system installed onto a computer's hard drive, users no longer need to boot a computer with a floppy disk, nor do they need to run programs from a floppy disk. Sometimes the links are harmless and attempt to con the reader into volunteering personal information (credit card number), but other times the links attempt to download harmful software onto a computer. Your best protection against computer crimes is your own knowledge. Hopefully the suggestions above will prompt you into taking appropriate action and into protecting your computer with the suggested tools. Most computer users don't know which files are safe to delete and which aren't. The worst thing anyone could do is snoop around crucial Window directories and haphazardly delete files that don't look familiar. Doing so could render important programs inoperable, corrupt the Windows operating system, and possibly prevent the computer from even starting. We always say, "'Tis better to screw up something on an old, used machine than to screw up everything on a brand new one!" A couple of errors on an old, used machine are easier to fix because someone is going to have the experience and knowledge to fix it. Errors on a new machine however can be a beast to fix because we're all knocking at Microsoft's door looking for answers.